FELMORES MEDICAL CENTRE AND LONG RIDING SURGERY
New Online Service
Download our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log in with your date of birth and mobile number, this will allow you to book and cancel appointments. It's really that easy!
For more information please visit:
You can still order your repeat prescriptions, or change your contact details via SystemOne online (click boxes below).
Due to the Coronavirus we are only able to refer patients to hospital if they have life or limb threatening condition. Do NOT contact the surgery with the expectation of an onward referral to hospital. Patients will be informed by the hospital if the hospital if any changes to pre-booked appointments (via phone until April and via letter thereafter). Patients should continue to attend unless told otherwise. Please be advised that your GP surgery is still open for telephone consultations.
01268 728108 (Felmores Medical Centre)
01268 385380 (Care Navigation Hub)
We apologise for any inconvenience caused.
Due to the Corona virus Pandemic we need to cancel all doctor / nurse routine appointments. Patients who are seen as medically necessary should ring the surgery to request a GP call-back on 01268 385380.
STAY AT HOME IF YOU HAVE CORONA VIRUS SYMPTOMS
- Dry Continuous Cough
- High Temperature 37.8 or above
- Shortness of Breath
DO NOT COME TO THE SURGERY.
Ballards Walk Surgery, The Gore Surgery, Noakbridge Medical Centre, Felmores Medical Centre and Long Riding Surgery are all practices within the Basildon area. We are working together to improve our back office functions to make things better and more efficient for you, the patients. This includes receiving telephone calls and appointment requests into the surgeries.
When you contact any of these surgeries your request/enquiry will be dealt with by our team of staff working effectively and uniformly across all five practices.
Please Ring 01268 385380 to call direct to our new Care Navigation Hub to book an appointment for a GP consultation.
Stay at home if you have Coronavirus symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new, continuous cough
- shortness of breath
Do not go to a GP surgery, pharmacy or hospital.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Welcome to the Felmores Medical Centre website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
Unfortunately the surgery is no longer able to take unused medication back from patients.
Please return any out of date or unused medication to a pharmacy.
Ear syringing is no longer being carried out at this Practice.
Ear irrigation is a non-funded service and is not part of the doctors NHS contract.
Recommendation from the Basildon and Brentwood Clinical Commissioning Group is for patients in the first instance to use over the counter remedies
New GP Telephone Triage Appointment System
With effect from 18th November 2019 we will be piloting a new appointment system. The aim is to make it easier for you to see the most appropriate health professional and have your problem dealt with on the day.
To book an appointment ring the practice main line telephone numbers: 01268 728108 (Felmores) or 01268 285285 (Long Riding) as normal.
We will no longer be booking face to face appointments at Reception, unless we deem that exceptional circumstances exist.
What happens when you ring our Appointment Line?
A Receptionist will answer your call and ask how they can help.
If you are requesting an appointment, you will be asked by the Receptionist the nature of your problem. This allows them to make sure the right person deals with you in a timely fashion.
This could be a Practice Nurse, Health Care Assistant or a GP.
If your treatment requires input by a GP, you will be put onto a Triage Telephone appointment list and a Doctor will call you back. They will discuss your condition and any appropriate treatment.
Once you have spoken to the GP; they may make an appointment for you to come into the Practice for a physical examination.
Thank you for your patience and understanding.
As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment.
New Data Protection Regulations from May 2018 (GDPR)
Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care, health promotion and appointment reminders, if they have provided consent to do so
If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.
If you would like to opt out of any future contact via text messaging and/or email, then please complete a Text Messaging/Email opt out Consent Form. Please note by opting out of this service, you will not receive appointment reminders; hence the responsibility of attending appointments will rest on the patient.
Opt out from Text/Email messages Form
We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Requests for repeat prescriptions will NOT be accepted over the telephone or via email
Accessible Information Form
You will need to complete a Request for Acceptance Application Form/Health Questionnaire. See New Patients <-----------
Online appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.
EMERGENCY OUT OF HOURS SERVICES -
NHS111 - DIAL 111 DIRECT.
From 6.30pm on Tuesday 1st December 2015 access to Emergency Out-Of-Hours services for our Practice will be via the NHS 111 Service.
When the surgery is closed, please dial 111 for access to urgent medical care out of hours.
This service is available all over weekends, evenings/early mornings and bank holidays.
CQC Inspection areas
Here's the list of all registered services provided by Dr KK Abraham and Dr J Joseph
Felmores Medical Centre, Felmores End, Pitsea, Basildon, SS13 1PN
Provided by: Dr KK Abraham and Dr J Joseph
- Diagnostic and screening procedures
- Maternity and midwifery services
- Services for everyone
- Treatment of disease, disorder or injury
Friends and Family Test Survey
Would you recommend a friend or family member to our Practice?
Please click Friend and Family Test under Have Your Say ----->
Alternatively you can do this via email or on Survey Card at Reception desk. Thank you for your feedback
(Site updated 20/05/2020)